Business Process Improvement Systems Design Operational Governance
I solve business problems by connecting people, processes and systems.
I research complex operational challenges, design practical solutions, integrate workflows and build controls that help organizations operate more effectively. My work spans business systems, workflow automation, operational governance, procurement and safety-critical operations, backed by an international aviation background.
FAA Commercial Pilot (CPL/IR) FAA Part 107 Remote Pilot
Try five interactive demonstrations of my work. All use fictional data.
Scattered emails, notes and spreadsheets become one tracked request.
Automated approvals and daily reporting for a pilot team.
Deployed at work, July and October 2026- The need
- A pilot work request should route itself for approval, and a missing daily report should prompt its own reminder.
- My part
- I mapped who approves, who is told and when, built it in Microsoft 365 with AI-assisted tools, and tested it with the pilot team.
- What went live
- The approval and notification workflow in July 2026, and the daily reporting system with automated reminders in October 2026.
A fleet and equipment dashboard I designed and deployed.
3 systems deployed at work, 2026Supplier negotiation: $20K+ in negotiated commercial value.
Delivered at work, 2026- Provider AContactedNegotiated
- Provider BContactedNegotiated
- Provider CContactedNegotiated
- Provider DContactedNegotiated
- Provider EContactedNegotiated
- Provider FContactedNegotiated
- Provider GContactedNegotiated
- Provider HContactedNegotiated
- Provider IContactedNegotiated
- Provider JContactedNegotiated
Applications I build on my own time.
450 automated checks across two applications (398 + 52) that confirm they keep working after every changeI conceive solutions, define requirements, design workflows, guide AI tools such as Claude Code, and test the results.
My journey.
- The experienceTwo years in the cabin as a flight attendant at a domestic airline, where my aviation career began.
- What it taught meSafety first, service under pressure and reading a situation quickly.
- How it shows up todayI design every system around the person who has to use it.
- The experienceSix years with an international airline, progressing to Cabin Senior and leading cabin crews of up to 10.
- What it taught meHow to lead diverse, international teams in demanding, highly regulated environments.
- How it shows up todayI bring the same calm structure to operations, approvals and compliance.
- The experienceTraining leadership, workplace operations and professional flight training, then business systems.
- What it taught meThat a good process is something I can build, test and keep improving.
- How it shows up todayI negotiate with vendors and use AI-assisted development to build working systems.
My Aviation Journey.
From Cabin to Cockpit
International aviation experience. A new challenge. An FAA Commercial Pilot Certificate.
2023 to 2025 ยท Scottsdale, Arizona
After eight years in airline cabins, I wanted to experience aviation from the pilot's seat. In 2023 I began full-time professional flight training in Scottsdale, Arizona. I earned my FAA Private Pilot Certificate in April 2024, my Instrument Rating in December 2024 and my Commercial Pilot Certificate in June 2025. Flight training sharpened my decision-making, discipline, situational awareness and problem-solving in a safety-critical environment. It reflects something that runs through my career: choosing to learn something hard and building a whole new capability.
FAA Private Pilot Certificate
- What it means
- The first full FAA pilot certificate. It allows a pilot to fly an aircraft and carry passengers, but not for compensation.
- What it takes
- Ground study and flight training with an instructor, including solo flight, a written knowledge test, then an oral exam and flight test with an FAA examiner.
- What it shows at work
- The foundation of everything after it: preparation, checklists and respect for procedure.
FAA Commercial Pilot Certificate
- What it means
- The FAA certificate that allows a pilot to fly for compensation, held to tighter standards than a private pilot.
- What it takes
- Hundreds of logged flight hours, ground study, a written knowledge test, then an oral exam and flight test with an FAA examiner. Completed FAA flight training from May 2023 to September 2025, earning Private Pilot, Instrument Rating and Commercial Pilot credentials.
- What it shows at work
- Safety discipline, careful preparation and calm decisions when conditions change.
FAA Instrument Rating
- What it means
- Authorizes a pilot to fly in clouds and low visibility, using the instruments alone and following instrument flight rules.
- What it takes
- Dedicated instrument flight training and flight time, a written knowledge test, then an oral exam and flight test with an FAA examiner.
- What it shows at work
- Judgment under pressure, trusting data over instinct, managing heavy workload and following exact procedures with air traffic control.
FAA Part 107 Remote Pilot Certificate
- What it means
- The FAA certificate required to operate small drones for business purposes in the United States.
- What it takes
- Study of airspace, weather, regulations, loading and operating procedures, then passing an FAA knowledge test at an approved testing center.
- What it shows at work
- A working knowledge of the regulations behind drone operations, so the operations systems I build respect them and support sound operational decisions.
Also passed in 2025: FAA knowledge tests for Fundamentals of Instructing and Advanced Ground Instructor.
About me
Curiosity has shaped every chapter of my career.
I grew up in India, built my early career in international aviation in Qatar, and eventually made the United States my home, where I now work as a Drone Operations Coordinator.
Along the way, I have worked across different industries, led teams, learned to fly and discovered how much I enjoy solving complex business problems.
Outside work, I love a good murder mystery, especially one that keeps me guessing.
I believe the best solutions begin with understanding why.
I naturally look beyond individual tasks to understand the bigger picture. How do the different pieces connect? Why does a process work this way? What is the underlying problem, and what would actually make it better?
I enjoy connecting perspectives across teams, operations, technology and business needs. That ability helps me identify gaps, question assumptions and turn complicated challenges into practical solutions.
I learn quickly because I genuinely want to understand how things work. And when something challenges me, my instinct is to figure it out.
Thank you for visiting
Let's talk about what I could build for your team.
Connect with me on LinkedIn, or go back and try any of the five demonstrations.
Harshali Chavan
Explore my worklinkedin.com/in/harshali-chavan